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Questions & Answers

SHOPPING INFORMATION

PAYMENT INFORMATION

ORDERS AND RETURNS

Who pays for the return shipping costs?

The return shipping costs are at the buyer's expense. XMAX SHOP is responsible for the return only in case of faulty or incorrect products.

How can I make a return request?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. . To start a return, you can contact us at info@xmaxshop.com / +41) 782-075-841 - If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to Receive your package.

Can I request a refund for returned goods?

Yes, you can open the refund request immediately after receiving the product discards will be sent money to you after 7 days maximum

What should I do if I receive a faulty or incorrect product?

If you received a defective product or it was not the product you ordered, open your profile return request card and send product photos and information WhatsApp (+41) 782-075-841 or email info@xmaxshop.com . We will send you instructions on how to proceed within the next business day following your request.
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