We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any question back to the email or WhatsApp or call us by phone
Who pays for the return shipping costs?
Return shipping costs on XMAX SHOP are free in case of defective or incorrect items. Otherwise, in this case, only $10 shipping value will be deducted from the product balance
How can I make a return request?
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase. . To initiate the return process, contact us at email@example.com / +41) 782-075-841 - send us the shipment details with reasons and photos, then we will send you instructions and instructions for delivering the return to the shipping representative
Can I request a refund for returned goods?
We will notify you as soon as we receive and screen your return, and then let you know your mone