We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any question back to the email or WhatsApp or call us by phone
Who pays for the return shipping costs?
Return shipping costs on XMAX SHOP are free in case of defective or incorrect items. Otherwise, in this case, only $10 shipping value will be deducted from the product balance
How can I make a return request?
To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase. . To initiate the return process, contact us at firstname.lastname@example.org / +41) 782-075-841 - send us the shipment details with reasons and photos, then we will send you instructions and instructions for delivering the return to the shipping representative
Can I request a refund for returned goods?
We will notify you as soon as we receive and screen your return, and then let you know your money will be automatically refunded using the original payment method. Please remember that it may take some time for your bank or credit card company to process and send your refund as well. It often takes up to 7 days for the funds to reach your account
What should I do if I receive a faulty or incorrect product?
If you received a defective product or it was not the product you ordered, open your profile return request card and send product photos and information WhatsApp (+41) 782-075-841 or email email@example.com . We will send you instructions on how to proceed within the next business day following your request.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item..
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